Enrollment Services Specialist - Raritan Valley Community College

Location: North Branch, NJ Category: Office Support Staff 

Raritan Valley Community College Job Posting: Enrollment Services Specialist (interviewexchange.com)

Raritan Valley Community College has an anticipated opening of Enrollment Services Specialist.

Assist students, parents, executive staff, administrators, faculty, and community members with answering and responding to their questions regarding admissions, records, and registration procedures for in-person, online, fax, mail, and telephone transactions and inquiries. Work directly with First-Time, Continuing, Returning, Transfer, Visiting, English as a Second Language, International, Early Credit students, and students in the RVCC Workforce programs, in helping them with their enrollment process. Provide assistance in the performance of all department functions, including but not limited to processing registrations, enrollment verifications, address and name changes, grade changes, Parchment account creation and transcript ordering questions, basic student technology assistance and guidance, and course cancellations.

General Enrollment Services Responsibilities:

Provide a high level of customer service in assisting students with admission, records, and registration procedures, basic financial aid application procedures, basic finance questions, and serve as a liaison between the RVCC technology services Department and the student. Develop and maintain a working knowledge of the services provided by the Student Enrollment Center and other College departments in order to respond to inquiries appropriately and accurately; and assist with updating departmental procedures.

Exercise judgment in evaluating registration holds and academic standing to make appropriate referrals to Advising & Counseling Services, Dean of Student Services, Disability Services, Educational Opportunity Fund students, Financial Aid, faculty/department chairs, Student Activities, Testing Center and other College departments.

Instruct students on the use of: Web admission, Online registration, Online transcript ordering through the Parchment service, the Canvas course portal and Enrollment verification ordering through DocuSign.

Utilize the Parchment auxiliary system to monitor and process transcript requests, and to both send/receive transcripts.

Evaluate pre-requisite requirements for coursework at RVCC by reviewing course descriptions from other colleges to determine equivalences.

Knowledge of the waitlist system to assist students.

Resolution of duplicate PIDMs.

Monitoring registrar email, and responding to/carrying out tasks driven by those who submit registrations and other information to that site.

Work with other campus constituencies (such as Technical Services, webmasters and faculty) to troubleshoot problems that students may experience in the process of registering for courses and other enrollment-related transactions.

Have general knowledge of General Data Protection Regulation.

Follow the guidelines of the Family Education Rights and Privacy Act (FERPA) and, when necessary, explain its details to students, parents and others.

Assist in preparations for commencement.

Review transcripts received from other colleges to confirm completion of course prerequisites.

Perform general office duties, including completion of work orders, ordering supplies, appointment scheduling.

Assist the Registrar and Assistant Registrar with special projects and provide assistance when necessary.

Perform other related duties, as assigned by supervisor.

Job Requirements:

Associate degree and/or at least 2 years of excellent customer service or administrative assistant skills as demonstrated by related successful work experience.

Ability to communicate effectively, orally and in writing, with a diverse student population, college employees, and the community in general.

Strong organizational and problem-solving skills.

Computer proficiency using Microsoft Office. Excellent data entry and software application skills, preferably using a student information system such as Banner.

Detail oriented individual and the ability to multi-task in a high-volume setting.

Strong commitment to the mission of a comprehensive community college.

PREFERRED QUALIFICATIONS:

Experience with Banner.
Bilingual.
Knowledge of and facility with internet navigation, including email.
Related work experience in an education or human services environment.

Additional Information:

Requires sitting, standing, bending, kneeling and/or crouching, walking, and climbing.

Looking at and utilizing dual computer monitors.

Occasionally move and lift up to 20 pounds.

Raritan Valley Community College